Learn how to apply agentic AI to Customer Success in order to protect and grow your Gross Revenue Retention (GRR). This training session walks through how AI-driven automation supports onboarding, adoption, risk prediction, and renewals — helping CS teams improve outcomes with less manual effort.
Choose from three session lengths:
Bronze (30 mins) – Core principles of GRR and how agentic AI links to retention.
Silver (1 hour) – Deeper dive into the customer journey, agentic use cases, and ROI calculation.
Gold (2 hours) – Full workshop: journey mapping, live use-case design, and building an action plan to improve GRR.
What you’ll learn:
✔️ What GRR is and why it matters.
✔️ How agentic AI supports onboarding, adoption, and renewals.
✔️ Playbook examples: telemetry, transcript analysis, proactive support.
✔️ How to measure ROI and link it back to GRR.
✔️ Action planning for real-world application.
Target audience:
Customer Success Managers, CS Ops, and Leaders looking to leverage AI to improve customer retention and renewal metrics.
🥉 Bronze –
Foundation (30 mins)
Intro to GRR and key metrics.
Agentic AI 101 in Customer Success.
Case examples: onboarding automation & adoption nudges.
🥈 Silver –
Applied (1 hour)
Everything in Bronze, plus:
Mapping the customer journey through a GRR lens.
Playbooks for adoption, proactive support, and churn prediction.
ROI framework: calculating the impact on GRR.
🥇 Gold –
Workshop (2 hours)
Everything in Silver, plus:
Hands-on journey mapping exercise.
Build an agentic use-case tailored to your scenario.
Create a 90-day action plan to pilot & measure.
Peer feedback & Q&A.