Refund Policy

Effective Date: July 11, 2025

At AetherLearnAI, operated by NexonAccess, we strive to provide high-quality digital learning experiences. Due to the nature of digital products, refunds are only granted under specific conditions outlined below.

1. Digital Goods – All Sales Final

All purchases made on our platform are for digital training content. Once delivered, these sales are considered final. Refunds are not provided for:

• Change of mind
• Dissatisfaction with the course
• Accidental or mistaken purchases

2. Exceptions

Refunds may be approved under the following conditions:

• The course content was not delivered after purchase
• You were charged more than once for the same product

Please allow 2–3 business days for evaluation once you've contacted support.

3. Requesting a Refund

If your request meets one of the exceptions, please contact us within 7 days of your order by emailing [email protected]. Be sure to include:

• Your order ID
• A brief description of the issue

4. Processing Time

Approved refunds will be returned to your original payment method within 5–10 business days. Timing may vary based on your payment provider.

5. Chargebacks

We strongly encourage you to contact us before initiating a chargeback. Chargebacks filed without contacting support may result in a permanent block of your account. Abuse of the refund system is taken seriously.

6. Contact

If you have any questions or need assistance, please reach out to [email protected].